Training and Development

New Horizons (NW) Ltd have an extensive on-going training program for the development of staff. Training and development focuses on providing staff with the necessary knowledge and skills to both support our young people and to enable long-term career progression within New Horizons (NW) Ltd. Overall this offers stability to the young people in our care, giving them longevity within placement and for them to feel safe, respected and happy, for their future goals towards adulthood.

Read More

Jo Wilson – Ignite Business Training

Jo Wilson Ignite Business Training

For the past 30 years, Jo has worked in both the private and public sectors. With experience across many sectors and in different roles, she decided to pursue a career in learning and development. She worked in the leisure and tourism industry whilst gaining her qualifications in learning and development and continues to develop her skills to date. Jo has been delivering soft skills and management development courses for over 20 years and is passionate about the benefit of investing in staff and management development.

Jo’s first taste of training was whilst working at the Royal Albert Hospital in 1993 in the ‘In-service Training Department’ as the Office Manager before spreading her wings and going to work overseas for First Choice Holidays. During her 11-year career with First Choice Holidays she worked as a Regional Training Executive across four divisions; Overseas, Airline, Retail and Call Centres. This training involved delivering soft skills and management development training to all levels of staff and management within the business.

Deciding to move closer to home, Jo became the European Learning & Development Manager for Diamond Resorts International in 2006. After returning from Maternity Leave in 2010, Jo decided to set up her own training and coaching business called ‘Ignite Business Training’ and has enjoyed developing the business and working with many clients across the North West, including New Horizons.

“Helping people to develop their skills, knowledge and behaviour is a great job and my aim is to design quality training that is delivered with energy and enthusiasm and inspires people to consider, reflect and learn new ways of being more effective within their roles”.

New Horizons: I have worked with the management team at New Horizons since 2018 and I thoroughly enjoy working with the team as they are passionate about making a difference to the Young People within their care. I deliver training and coaching to the management team (Registered Managers, Deputy Managers and Senior Team Leaders) which is a pleasure as they are always willing to engage in any learning experiences that will be of benefit to their homes and the staff that they manage. The staff retention within the business is high and this is due to the commitment the management team have in encouraging staff development, recognising great performance within the homes and a positive culture.

New Horizons offer many more training opportunities than other organisations and they encourage all their employees to engage in continuing professional development and have a fantastic ethos.

I really enjoy working with the team and look forward to every workshop that I deliver.

Training delivered:

  • Understanding our staff team
  • Leadership & Management
  • Supervision and Appraisal Skills
  • Behaving Assertively and Managing Challenging Behaviour
  • Coaching as a Manager
  • Time Management
  • Performance Management
  • Motivating Your Teams
  • Courageous Conversations

Safeguarding Training

My name is Ami Ashworth and I’m the Senior Area Manager for New Horizons.

I have over 15 years’ experience of working with children with emotional and behaviour difficulties as well as working with children with complex needs. Prior to working at New Horizons, I have years of experience of working in a residential setting. I also had the pleasure of being a Registered manager and leading my team and children to “Outstanding in all areas” for 3 consecutive years.

Safeguarding is a huge factor in my day to day working life. My job is to ensure that all professionals we work with are safeguarding our young people to the highest standard. I am Designated Safeguard Lead trained and I complete the safeguarding training for the company, to new and existing staff and embed ethos training which is mine and the company’s expectation of the staff when they are supporting all of our children in our care. I expect that all our staff treat our children “like they were your own” to ensure they achieve the best possible outcomes and to always keep them safe.

Ami Ashworth
Senior Area Manager
New Horizons (NW) Ltd

Ami Ashworth Safeguarding Training

Options Training

Options Training

At Options Training, we are in our tenth year of specialising in delivering courses across the range of subjects covered in Health and Social Care, from accredited qualifications such as First Aid, to more sector-specific courses such as Safeguarding or Medication. Our trainers tend to come from a care or support background and will draw on this experience for the subjects they train.

We also make sure we work with our clients so they can get a tailored training support service. We have delivered training with New Horizons (NW) for a number of years now, and sometimes develop new courses based on the staff and support team needs.

When we deliver training at New Horizons, both existing staff and new inductees seem to really get involved in the sessions and share best practices. Training is a great way for a team to gain a consistent approach to support and we try to encourage as much sharing as we can – its always a good sign when staff are eager to put forward their thoughts and experiences in sessions!’

Call: 01274 241539

Mental Health First Aid

Hello my name is Reece Mcclintock, I have led various trainings in my seven years in the role such as Team Teach, Incident recording, Team building and more recently Mental Health First Aid.

I feel that Mental Health is becoming a much more prevalent part of our industry and society. I reflect on being a support worker and not having the correct tools to work with young people who were diagnosed with Mental Health therefore I am very passionate about ensuring that all of our staff are correctly trained in this field and are also passionate to make a change.

Seeing people’s face is when you deliver something that changes their view or teaches them something new is my favourite part of the role. Also being an Area Manager I feel it gives me a great opportunity to work with all staff and also set out the ethos of the company from the off.

Reece McClintock Mental Health First Aid

I was made aware of Mental Health First Aid through attending the course in a previous role and realising how important it was, within our role you can find there is a waiting time for young people to access the support that they need, therefore it is invaluable to give staff the ability to bridge the gap between admission and support through having a base knowledge of different diagnosis’s.

To be able to complete this training I had to attend a seven-day Mental Health Trainer course. This involved numerous guest speakers and a real look into differing mental health. Also as part of this I had to deliver my own twenty five minute speech on Psychosis in Children.

Currently I specialise in Mental Health First Aid in young people however after three years of being registered with MHFA England I can have a secondary category. I will choose adults for this so that i can also support staff and young people.

Reece McClintock
Area Manager
New Horizons (NW) Ltd

Skills Shop

Skillsshop Phil Newton

Skills Shop helps busy professionals SAVE TIME and staff to GAIN CONFIDENCE through a bespoke training service.

We offer a flexible professional service that meets the needs of our clients such as the team at New Horizons (NW).

Due to the relationship we’ve nurtured over the past couple of hears, we understand that their training needs to fit around staff rota’s and the needs of the young people in their care.

This is why Skills Shop is ideally placed to offer the team at New Horizons (NW) the skills and confidence they need to look after each other and their service users.

Their professional, caring and passionate nature to assist others is why we’re a perfect fit and we look forward to continuing to assist New Horizons in the future.

Phil Newton
Managing Director
Skills Shop Ltd

Training Tomorrow’s Heroes

Call: 03300 94 54 84

Team Teach

My name is Lewis Dixon and I’ve been at New Horizons (N) for 4 years. I began in the company with no experience in the sector and started my role as a relief member of staff. This enabled me to gain valuable knowledge and insight into the different homes the company had at the time and also allowed myself to find a footing and a sense of direction of what way I wanted to head in. 4 years on, I have progressed within my role from taking a full time position as a RCW, to team leader and now a member of the management structure at Douglas House and the team teach trainer for the company.

Here at New Horizons (NW), at the forefront of what we do is our genuine commitment to provide a safe, nurturing, and stable environment for young people and always aim to deliver outstanding support throughout their time residing with us.

New Horizons (NW) is an outcome-focused provider, and our primary goal and ethos is to work in collaboration with other professionals and to form consistent staff teams, ensuring they are the right fit for the young person and are competent in meeting their individual needs and creating a typical home dynamic.

Lewis Dixon New Horizons (NW) Team Teach
Terry Team Teach New Horizons (NW)

Our job role exposes us to unfortunate events and experiences which our young people have been subjected to and with that, comes unfavoured behaviours due to misunderstanding and/or inability in expressing or knowing emotions. We have a duty of care to ensure we help in developing these skills and giving our staff the time and the knowledge and toolbox to help our young people to steer away from displaying negative emotions and present more positive ones which therefore promotes more positive experiences. A way in which we do this is via physical intervention training, myself and Terry enrolled on an intense 5-day course in a team teach intermediate train the trainer.

Terry has been with New Horizons for 5 years, working in a variety of settings and progressing from RCW to Team Leader and Senior Team Leader. He is a qualified teacher and prior to working for New Horizons Terry taught computing and ICT at secondary schools and sixth form colleges.

This emphasised various interventions skills and techniques that can support our young people when in the different stages of crisis and intervene initially with de-escalation strategies which will hopefully discourage them from displaying aggressive or harmful behaviours towards staff or others and in the long run, educate them on choosing better options. Myself and Terry now cascade those skills they have learnt and developed, across the company to long standing members of the team and also new starters who may have never experienced working in this sector before.

When delivering the course to the staff members, there is great importance made about how physical intervention is always a last resort and only applied once all other strategies have been exhausted and when the young people are causing significant risk or harm to themselves, others or property.

Lewis Dixon
Senior Team Leader & Team Teach Instructor
New Horizons NW Ltd

Our Expertise

  • Minimise risk, severity and frequency of challenging behaviour

  • Anger management programmes / stress management techniques

  • Achievable steps which are praised and rewarded

  • Daily and weekly planning for consistency and stability

  • Relevant knowledge and skills to support young people

  • Enable long-term career progression

  • Stability for young people in our care

  • Self care and household

  • Cooking and promoting healthy eating

  • Financial & budgeting

  • Travel

  • Risk Management plans (RMP)

  • Rewards and consequences

  • Analysis of behaviours, triggers

  • Proactive to reactive behaviour support plans

  • Incident management plans

  • High structure environment (high staffing levels)

We can help your young ones develop & learn

Contact Us