Our staff team has vast experience in caring for, safeguarding and creating Positive Outcomes for the children and young people living in our homes. We provide a high trained, skilled staff team that have the knowledge and dedication to work with children and young people from the most severe backgrounds and help them create their own best possible outcomes and achieve their dreams.

Senior Management Team

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Abbie Rosenblatt | New Horizons (NW) Residential Child Care North West

Abbie Rosenblatt


Abbie has 11 years’ experience of running financially successful businesses. Abbie has guided New Horizons (NW) Ltd from its infancy to where it is today, she has been hands on with the growth of New Horizons (NW) Ltd and successfully lead the company to the next level. Abbie has a high involvement with the service provisions within the homes and has already identified several areas for improvement that will positively impact the running of our homes and benefit the young people and staff. In Abbie’s spare time she has 3 young children who keep her busy, but also plays netball and attends the gym regularly.

Tracy Smith | New Horizons (NW) Residential Child Care North West

Tracy Sucksmith


Tracy has experience working as a Business Development Manager dealing with local authorities and their commissioning teams. Tracy maximises business relations with quality and value to the care provided by New Horizons (NW) Ltd, also facilitates and negotiates tenders with the local authorities and forges excellent relationships with local authority commissioning teams. She also develops our on-line presence developing our website and social media platforms. In Tracy’s spare time Tracy enjoys spending time with friends and going on walks with her dog Dennis, who is also party of the New Horizons (NW) Team.

Natalie Waterhouse | New Horizons (NW) Residential Child Care North West

Natalie Waterhouse


Natalie joined the New Horizons team in May 2019, following working within the industry of residential childcare for the last 10 years. She started her career working with children with emotional and behavioral difficulties in a four bedded home progressing over time to opening a new home as the registered manager.

Natalie has spent the last 5 years as senior manager supporting managers to provide homes which deliver the best possible care and outcome opportunities to young people. Alongside this, holding a development role, identifying and opening new services which she continues to do within her role at New Horizons. Over this time Natalie prides herself in 5 homes achieving Outstanding gradings with Ofsted and has a keen focus to support homes to achieve this in the future.

Natalie enjoys spending her free time with her family and friends, she has a 4-year-old son ‘Max’ and a new addition ‘Alfie’ the puppy.

Management Team

Hayley Thistlethwaite | New Horizons (NW) Residential Child Care North West

Hayley Thistlethwaite


Hayley started working at New Horizons NW in August 2019 and previously worked in the Residential Child Care Industry for nearly 12 years. Hayley started as a care worker and worked her way up to a registered manager.

In 2016 she was given the opportunity to work as the office manager for an expanding residential care and education provider who specialise in supporting children with emotional and behavioural difficulties, as well as autism and learning disabilities. Hayley supported in all areas covering from business development, HR to training and health & safety etc.

Hayley has qualifications in health and social care, leadership in management and Health & safety. What Hayley loves about her job is supporting and progressing our staff to deliver quality care and support for our young people. Hayley says, “It’s always brilliant to employ a residential support worker and see them progress and get promoted”.

Ami Ashworth | New Horizons (NW) Residential Child Care North West

Ami Ashworth


Ami joined New Horizons in October 2019 after having a long career of working with children with social, emotional and behavioural needs.

Ami was a registered manager for 4 years who she led her team to achieve 3 “Outstanding in all areas” for 3 consecutive years and has over 12 years of working with children in a residential setting. Ami has a huge passion for progression for the young people we support, to give them new experiences and the chance to live in a home that has a home from home ethos.

Every child is worth 100% dedication from the staff team to help our children to move onto a very successful future. Ami enjoys coaching and mentoring the staff teams we have in place and also is very dedicated in investing in the teams, so they also have the chance to develop within the company.

Louise Ryan | New Horizons (NW) Residential Child Care North West

Louise Ryan


Louise has recently been appointed Financial Controller in January 2020 to support the business during its sustained growth as we prepare for further expansion.

Louise has a wealth of business knowledge including extensive financial experience having held senior managerial roles across all aspects of the finance sector for over 35 years.

Louise will be responsible for the finance and accounting functions at New Horizons (NW) and be an integral part of the strategic outlook of the company.

Louise enjoys spending time with her family and friends especially when it involves eating out, holidays or even simple walks in the local countryside with her Bedlington Terrier Milly.

Office Support

Kerry Bannister | New Horizons (NW) Residential Child Care North West

Kerry Bannister


Kerry has 7 years’ experience working within administration, where she has gained many qualifications including Apprenticeship in Business and Administration Level 2, Business Management with Accounting, Advanced Level Apprenticeship in Management Level 3 and Certificate of Higher Education in Diploma in Business Administration Level 4.

Kerry enjoys the role she does here at New Horizons NW especially helping the homes ensure they have quality staff with her ongoing recruitment drive that Kerry organises with the Office Manager Hayley.

In Kerry’s spare time she enjoys baking, which we all love when she brings in those cupcakes! Kerry also enjoys going to the gym and walking.

Claire Gerrard | New Horizons (NW) Residential Child Care North West

Claire Gerrard


Claire has been part of the New Horizons NW team since its opening. Claire has a wealth of experience in office support, from sales, to a claims handler.

Claire has gained her NVQ in Business and Administration and CAVA Level 3. With Claire’s experience the support we receive is imperative for the smooth running of the office.

Since Claire became a Mum for the first time she works part time for us, but gives us her commitment to us during bringing up her daughter, Claire enjoys spending time with her daughter, enjoys going to the gym to do their many classes and also enjoys a good party.

Dennis Smith | New Horizons (NW) Residential Child Care North West

Dennis Sucksmith


Working alongside my human parent, Tracy and her co-workers is fantastic for me, I get to meet all new people and don’t have to be at home on my own. I especially enjoy it when our fantastic staff are here for their training as I get to have lots more attention and the odd taste of their lunches.

I like to make the humans feel comfortable when they come to our head office, especially when they are here for an interview, as I think it makes them feel more relaxed and shows we are a friendly team to work for.

The best part of my job is when I go and see the children and young people we care for in our lovely homes, they are lovely to me and I bring a little smile to their faces.

Being a Pomeranian, my human parent does make me go and get my long hair trimmed every 5 weeks, it’s not my favourite thing to do, but I do need to look smart for the office.

Alfie Waterhouse | New Horizons (NW) Residential Child Care North West

Alfie Waterhouse


Since going to live with my human parents, I was so excited to be introduced to going to work with my human Mum. Being only young I only work part time at the minute, so I am learning the ropes from my doggy work colleague Dennis.

I love it when all the humans come in for a meeting at head office, I get lots of cuddles and especially the odd treat. My human Mum takes me to the homes to meet the children and young people in our care and they love me, and I get to run around with them.

Being a Beagle, I am very inquisitive and want to see what’s going on. I love coming to the office and visiting the homes and when I get older, I hope to be working full time.

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